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Terms and Conditions

CONTENT

Otis Jaxon makes every effort to keep this site up to date, but cannot guarantee its accuracy. Otis Jaxon reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable. 

Otis Jaxon is not liable for any loss or damages suffered as a result of any use of this site or of any products ordered on it and accepts no responsibility for the effect that use of this site has upon your computer. Otis Jaxon cannot vouch for the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by Otis Jaxon. 

Unless otherwise stated, the contents of this website are copyrighted materials of Otis Jaxon. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of Otis Jaxon, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone PC or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.

PRIVACY

Otis Jaxon complies fully with all relevant Data Protection and consumer legislation, and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. Otis Jaxon complies with Tier 1 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.

Otis Jaxon will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfill orders, Otis Jaxon uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders, and are under strict legal obligations to keep all personal information private.

ORDERS

Orders will be charged to your account on dispatch of goods. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and Otis Jaxon will not be liable for any delay or non-delivery.

PAYMENT

What Methods of Payment Do You Accept?

We accept the following methods of payment: Visa, MasterCard, Maestro/Switch, American Express and PayPal. We are only able to accept cards with a UK billing address.  You can also pay via Paypal.

We use online payments processing provider Sage Pay (http://www.sagepay.co.uk/)

Advanced fraud screening tools

Our online payment solution (as supplied by Sage Pay) includes advanced fraud screening tools to help us minimise fraud. This includes:

Advanced fraud screening as standard
Real-time AVS/CV2 checks - address and security code match
3D Secure authentication (with Visa, MasterCard)
American Express SafeKey
Additional transaction checks that include Postal Address File (PAF) checks

What is PCI compliance?

Payment Card Industry Data Security Standards (PCI DSS) is a set of standards to help protect businesses and shoppers from data theft and fraud.  It is mandatory for all businesses to comply by obtaining a PCI certificate.   This applies for all types of card payments: online, by mail, over the phone or using card machines.

As a trusted payment service provider, Sage Pay, our online payments processing provider, is compliant to the highest level - PCI DSS level 1 and insists on Otis Jaxon adhering to these compliance standards and we are currently certified by Global Fortress (https://www.globalfortress.co.uk/).

Company Details:

Otis Jaxon Limited

Registered Address:

Suite 105 Parkway House

Sheen Lane

London

SW14 8LS

Company Registration: 06326978

VAT Registration: 931 8992 95