HOW DO I FIND OUT MY RING SIZE?
We find the most accurate way to is to get your finger professionally measured at your local jewellers.
We also offer a ring size guide which can be found HERE to help you.
Our sizes are in the UK format - if you are an international customer, there are various resources on Google to help you convert your size.
DO YOU HAVE A PHYSICAL SHOP?
We’re an online only company, but we do occasionally do fairs and shows in and around the London area. If you wanted to find out where we’ll be next, drop us an email and we’ll be happy to advise you!
WHAT MATERIALS DO YOU WORK WITH?
We predominantly use 925 sterling silver and 18k gold plating in our designs, with occasional brass accents. We don’t currently work with solid gold.
DO YOU OFFER AN ENGRAVING SERVICE?
We aren’t currently able to offer an engraving service, but many of our customers choose to have our designs engraved at their local jewellers with wonderful results!
DO YOU ACCEPT COMMISSIONS?
We usually aren’t able to accept commissions, but can occasionally make amendments to some of our existing designs.
We have a huge range of designs, so if there’s something particular you’re looking for drop us an email - we may well have something similar!
WHO DESIGNS YOUR JEWELLERY?
90% of our pieces are designed by founder Narena and our team. Some individual pieces are bought in from our trusted suppliers because they compliment the character of the rest of the Otis Jaxon range.
WHERE DOES THE JEWELLERY COME FROM?
We work with craftspeople and artisans in the UK, Mexico and Italy. They are all part of our small-scale family run business and an integral part of our team! Many of them have been with us from the very beginning, and we visit them when we can and view all of our team (abroad or otherwise!) as family.
Our little Mexican workshop is at the very heart of what we do - Narena grew up with family in Mexico, and many of our small team of workers have been part of her extended family for years and helped her make her very first designs!
It's really important to us to be able to not only invest in people from the UK, but also to be able to support and champion such skilled workers (and friends!) from somewhere so close to Narena's heart and heritage!
Narena with Cesar - the super talented artisan who makes our curl earrings!
Our wonderful Marcelino with his gorgeous family!